Cancellation & Returns

LED SHOP INDIA Cancel & Return Policy

Cancellation

Customer can cancel the order within 24 hours.

Return

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the LED SHOP INDIA website. Following situations may arise:

  1. 1. Products was / were missing
  2. 2.Wrong item was sent by the Seller.

Return could also result in refund of money in most of the cases.

Replacement

Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement if he is not happy with the item, reason being damaged in shipping, Item(s) missing, wrong item shipped and the like reasons as above only.

Buyer need to raise the replacement request within 7 days from the date of delivery of products. Once Buyer has raised a replacement request by contacting Us. Once the replacement request has been raised, the following steps shall be followed:

1. Buyer is asked for "Reason for Return".

2. An intimation shall be provided to Seller seeking either "approval" or "rejection" of the replacement request.

Customer is responsible for ensuring that all goods are adequately packed to prevent damage in transit. Any goods found to be physically damaged upon receipt will be returned. For this type of the product Led Shop India will provide the exchange not the refund for the same.

Please send the LED lighting products to:

Returns Department
LED SHOP INDIA
A-25, Govindnagar, Opp. BSNL Exchange,
Ajaramar Chowk, Adajan,
Surat-395009,
Gujarat-India